Case Studies

European Bank

Teamwork and Engagement – Identifying behaviors of high performing teams

Process Optimization – Understanding processes that drive behaviors

A major European bank wanted to understand drivers of sales performance across all of its branch locations. The branches have the same formal structure and similar customer demographics but showed a difference of over 300% on loan sales per employee. They also range significantly in size and physical layout.

Humanyze deployed the Sociometric® Badges across multiple retail bank branches and captured loan sales information.

Data Utilized:

  • Team communication patterns
  • Physical activity
  • Compensation system
  • Tenure and demographics
  • Office layout

The Humanyze platform identified strong relationships between communication patterns and attitudes such as optimism, trust, as well as office layout. The highest performing branches showed cohesive team communication, while lower performing branches showed distinct sub-groups and outliers primarily driven by space layouts. Processes were implemented that would specifically aid the cohesion of under-performing braches such as group bonus structures and space rotation. As a result, the other branches were able to increase the bank’s overall performance by more than 10%.

German Bank

Process Optimization – Identifying communication gaps, bottlenecks and silos that impede performance

Space Planning – Optimizing team location and configuration

A large German bank wanted to understand how different team configuration and communication media impacted the success of their product launches and marketing campaigns by looking at the impact on their processes, engagement and productivity. They were currently located on 2 floors with some teams being co-located by function and some by project.

Humanyze deployed the Sociometric® Badges across the organization to capture the communication flow between the different teams and correlate that to the engagement and productivity.

Data Utilized:

  • Team communication patterns
  • Physical activity
  • Individual surveys
  • Work environment analysis
  • Team demographics

The Humanyze platform identified impactful process optimization potential by uncovering a massive communication gap in the organization’s communication network. On a typical product launch, there was heavy communication among the upstream teams. However, there was very little communication with the customer service teams who were responsible for client support and education post launch. Through process and space changes they were able to increase cohesion throughout the organization.

Major Oil Company

Teamwork and Engagement – Understanding Leadership behavior and collaboration

Space Planning – Defining space for collision effects and Leadership availability

A US oil company was in the process of significantly investing in space reorganization for their workforce. The goal was to optimize the space for leadership availability and collaboration. As part of the effort the organization wanted to understand if, and how, leaders* interact differently than their colleagues. Furthermore, they wanted to know if those behaviors could be influenced or developed. The deployment coincided with a workspace change to an open floor plan.

* The organization had identified leaders based on performance and review of competencies.

Humanyze deployed the Sociometric® Badges across a large business unit within the organization. Leaders were identified for data segmentation.

Data Utilized:

  • Individual interaction data
  • Team communication patterns
  • Physical activity
  • Email data
  • IM data

Identifying Leadership Behavior

The Humanyze platform identified several significant differences. Leaders have larger networks (F2F and digital), spend more of their time interacting, and have broader cross-functional relationships. They are also more physically active. The change in workspace was able to foster this behavior throughout the division and differences with non-leaders were significantly reduced.

Enabling Collaboration

The Humanyze platform identified that the new workspaces increased impromptu collisions significantly within and across teams. Overall interaction time actually decreased due to a reduction in longer (planned) meetings. The teams also showed large increases in exploration and cohesion, both critical to productivity.

Major US Bank

Teamwork and Engagement – Driving engagement and retention

Process Optimization – Re-aligning processes to drive engagement

A major US bank wanted to understand the drivers of performance in its call center operation. With dozens of locations across the US and thousands of staff, there was a high variance in productivity and employee retention KPIs.

Humanyze deployed the Sociometric® Badges across a model call center and pulled statistical data from their call logging software.

Data Utilized:

  • Call statistics (#, time, quality)
  • Staff work and break schedule
  • Job attitude survey
  • Physical activity
  • Staff tenure

The Humanyze platform showed that productivity and engagement were highest among employees with the most cohesive networks (they often spoke to the same people). These interactions mostly took place on overlaps in their break schedule. As a result of these findings, the bank implemented a new break structure to foster these interactions, which resulted in significantly improved call center performance, decrease in stress, and an increase in retention.

Multi-national Tech Company

Teamwork and Engagement – Identifying Key SMEs and Transferring Knowledge

Process Optimization – Driving out Bottlenecks and knowledge silos

A multinational tech firm wanted to understand performance drivers among their engineering staff. Hundreds of employees individually configure complex data servers, but training, experience, and educational levels were poor predictors of performance.

Humanyze deployed the Sociometric® Badges across the whole data server division and pulled statistical data from their task tracking software.

Data Utilized:

  • Team communication patterns
  • Physical activity
  • Task routing and completion statistics
  • Staff training and tenure
  • Compensation system

The Humanyze platform identified a relationship between colleague interactions and task completion. In fact, speaking with a select few employees improved task completion time by up to 60%. However those key employees spent so much time speaking with colleagues that their own performance suffered. This quantified previously unseen dependency and risk, and provided decision support for performance improvements and knowledge retention and dissemination.

Online Travel Company

Teamwork and Engagement – Understanding what makes top performers

Space Planning – Designing spaces that optimize performance

An online travel booking company wanted to understand which factors strongly impacted developer performance (code volume and quality). Traditional HR data (tenure, seniority, pay levels) revealed little differentiation.

Humanyze deployed the Sociometric® Badges across the whole development organization. The team self-identified a group of individuals as their top performers.

Data Utilized:

  • Email data
  • Team communication patterns
  • IM data
  • Survey data
  • Team demographics

The Humanyze platform identified that where developers ate lunch was the strongest performance differentiator. The top performers ate at the larger lunch tables which caused them to interact with a broader set of people, including business users asking for features. This provides actionable decision support for workplace investment and performance improvement.

Pharmaceutical Company

Process Optimization – Understand Cross-functional teams

Space Planning – Designing spaces that optimize performance

A mid-size pharmaceutical and research company was undergoing organizational changes and wanted to optimize their sales and marketing processes. They wanted to understand which processes between sales and marketing lead some of their marketing campaigns to be more successful than others.

Humanyze deployed the Sociometric� Badges across marketing and sales teams to capture how campaign teams handled hand offs and process differently.

Data Utilized:

  • Team communication patterns
  • Individual Success factors
  • Work environment analysis
  • Team demographics

The Humanyze platform identified that campaign teams who behaved more like a virtual team, rather than utilizing a traditional hand off, executed more successful campaigns due to higher levels of cohesion. This supported the development of new processes, metrics, incentives, as well as workspace investment.

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